You can. Please contact customer service on Hello@madebhyfressko.com to arrange.
We call our cups ‘spill proof’ instead of ‘leak proof’ because we rely on the consumer to use the lid correctly for it to be leak proof, and this is essentially out of our control. IF you use the lid as per our instructions then yes, our cups are in fact leakproof.
Each Fressko is vacuum sealed to retain heat so your beverage will stay hot for an extended time. When we say ‘up to’ a certain time we are taking into account the fact that we cannot control how the customer uses their Fressko. For example, every time you open the lid the heat will escape. If you leave the lid off for a while before you put it on then the heat has escaped. There are many variables so we give you max time that we know it can stay hot based on the lid staying closed. Each Fressko range is slightly different in terms of heat retention. The bamboo and stainless steel options will stay hot and cold longer than the glass. Refer to your packaging to check the time for your particular Fressko. Happy Fressko sipping!
We understand that customers often want to purchase a Fressko as a gift and have it delivered to a different address in a different country, however unfortunately we are unable to offer this service and you can only ship to the country you purchased it in…..if this changes we will let you know! You can send as a gift WITHIN your country of purchase though.
We have partnered with DHL Global Mail to give our customers the best service and price available. Please allow up to 14 business days for International Orders as your parcel is being shipped from Australia. Please note that you can only ship to the same country from which you ordered in.
We know shipping costs are not what you want to spend your money on so we have capped our prices at these rates.
This means that it doesn’t matter how many flasks you purchase in your order, you will only pay the capped rate applicable to your shipping address. So get your friends in on a purchase and split the cost. That’s what friends are for right?
You can either buy online now or check out our stockist page to find a retailer near you.
The glass component of your flask is suitable for the dishwasher however the Bamboo and Colour Collection flasks are not suitable for the dishwasher and we recommend hand washing with hot soapy water and air drying.
Returns and refunds.
We are happy to offer a return or refund in the following situations: Faulty goods: If you have received a flask that is un-usable or faulty, we will offer a full refund including shipping costs.
Unsuitable goods: If you believe your flask is unsuitable for any other reason, we will offer you a store credit for the purchase amount – less shipping. You must claim this store credit within 14 days of receiving your order, and you must return your flask in an un-used condition. Quality guaranteed
We are proud of our flasks, and know you’ll be impressed by the high quality of our production. This is why we are happy to offer a 12 month manufacturing warranty. If you need to arrange a return or refund please refer to the Returns Section in the footer of the website.
The quality of a Fressko is visible but you have to know what you are looking for! Fressko’s have an extra thick base and neck for increased durability.
We do NOT use chemicals in the making of our flasks so strengthening comes from the thickness and quality of the borosilicate glass. When you look through the base of your Fressko you will see the clarity – clarity means quality. Unfortunately some replicas may look to have a thick base but they have in fact used a method called ‘crystal base’ which means they have used a clear glue to adhere two pieces of glass together to create the thickness. This is not quality. We also use bamboo on our lids – not laminate that looks like bamboo. When you purchase a Flask with the made by Fressko logo you can rest assured that you have made a worthwhile purchase.
No. SInce our launch in 2014 many replica flasks have appeared using different quality materials to Fressko. Unless your flask has the made by Fressko logo on it, it is NOT a true Fressko.
We ship orders in 24 – 48 hours.
For International Orders, delivery times may vary depending on your country of residence. Usually parcels are delivered between 3-14 days.
If there is a delay with your order that we are aware of, we will try and let you know ASAP. Please let us know if your order has taken longer than 14 Days and we can track the delivery for you. As with all freight, including post, delays can unfortunately occur which are out of our control but we will attempt to assist where possible.
You sure can! All of our flasks are designed to suit both hot and cold drinks. The BAMBOO FLASKS and the COLOUR COLLECTION will keep beverages hot for up to SIX hours (dependent on use) and the GLASS RANGE up to FOUR hours ( dependent on use).
Feel free to contact us at any time. We are always happy to hear from you and hear your feedback.
A flask is a fancy name for canister, a water bottle or a tumbler.
The Fressko filter is the food grade stainless steel device that pops nicely into your Fressko and allows the tasty liquid to pass through the tiny holes without letting any of the pips, leaves or fruits through. It’s what makes a Fressko the most versatile, high quality flask on the market.
The Fressko flask is designed in Melbourne, Australia and are responsibly assembled in China. We work closely alongside reputable factories that specialise in glass, bamboo and stainless steel in safe and fair pay environments.
No you don’t! All of our flasks come with filters.
All flasks have the 2 in 1 filter except the RUSH and TRIP which have the short filter only.
Filters are available for purchasing online should you misplace it or prefer to have a spare!
We have designed your Fressko flask to be simple and versatile.
It can be conveniently used for all your favourite beverages!
Simply add loose leaf tea or a tea-bag to the long filter, screw on the short filter.
Pop it in the flask, click into place and add boiling water.
For fruit water, add fruit, click the short infuser into place, fill with icy water and enjoy!
We recommend hand washing your flask in warm soapy water and air drying. However the glass portion of the Original Series flasks is safe in your dishwasher … Please do remember that just like with all glass products, you should always handle with love!
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Due to COVID-19 and shipping restrictions, we are unable to ship to the following countries at this time. Apologies for the inconvenience.
If you are in Saudi Arabia please contact www.shub.coffee for your nearest store.
And the people’s Republic of China (including mainland China, Hong Kong SAR, Macau SAR and Taiwan)