Frequently Asked Questions

Do you ship worldwide?

Yes, we do! – We have partnered with DHL Global Mail to give our customers the best service and price available.
For international orders please allow a delivery period of 7 – 14 business days and tracking details will be sent to you upon dispatch from our warehouse using the email address supplied when ordering.

How much is shipping?

$5.95 USD capped.
We know shipping costs are not what you want to spend your money on so we have capped our prices at this.
This means that it doesn’t matter how many flasks you purchase in your order, you will only pay the one capped rate.

How do I clean my made by Fressko Flask?

We recommend washing the bamboo lids & bamboo RUSH in warm soapy water and then air dry. Feel free to place the glass portion of the flasks in your dishwasher… but like all glass products, handle with love!

How do I use my made by Fressko Flask?

We have designed your Fressko flask to be simple and versatile.
It can conveniently be used for all your favourite beverages! Simply add loose leaf tea or a tea-bag to the long infuser, screw on the short infuser. Pop it in the flask, click into place and add boiling water.
For fruit water, add fruit, click the short infuser into place, fill with icy water and enjoy!

How do I purchase a made by Fressko Flask?

You can either buy online now or check out our stockist page to find a retailer near you.

Do I need to purchase an infuser?

No you don’t! All of our flasks come with infusers.
The glass flasks come with the 2 in 1 infuser and the bamboo RUSH comes with the short infuser only. Infusers are available for purchasing in the store should you misplace it or prefer to have a spare!

What is a tea infuser / filter?

The Fressko infuser is the stainless steel device that pops nicely into your Fressko and allows the tasty liquid to pass through the tiny holes without letting any of the pips, leaves or fruits through. Its what makes a Fressko, oh so versatile.

What does flask mean?

A flask is a fancy name for canister, a water bottle or a tumbler.

How do I contact made by Fressko if I have an additional question?

Feel free to contact us at any time. We are always happy to hear from you and hear your feedback.

Can I use my flask for both hot and cold beverages?

You sure can! All of our flasks are designed to suit both hot and cold drinks. The BAMBOO RUSH will keep beverages hot for up to SIX hours (dependent on use) and the GLASS RANGE up to FOUR hours ( dependent on use).

What is made by Fressko’s shipping & delivery policy?

We ship orders in 24 – 48 hours. Then, depending on where you are it is delivered in the next 1 – 4 days (Australia-wide).

For International Orders, delivery times may vary depending on your country of residence. Usually parcels are delivered between 3-14 days.

If there is a delay with your order that we are aware of, we will try and let you know ASAP. Please let us know if your order has taken longer than 4 days (Australia) and 14 Days (International) and we can track the delivery for you.

As with all freight, including post, delays are a regular part of the service, but from our side we try and be as efficient as possible.

What is made by Fressko’s return & refund policy?

All returns must be advised in writing within 14 days from receipt of your order. You can email with a copy of your invoice and reason for return. Once your claim has been approved our customer service department will contact you and advise collection and refund options. Our Returns and Refunds Policy applies to the following situations:

  1. Un-usable or Faulty Goods: If you have received an item that is un-usable or faulty, Fressko will offer a full refund including all shipping costs pertained to the order.
  2. Unsuitable Goods: If you deem the items you have ordered as unsuitable, Fressko will offer a store credit for the amount paid (less shipping) within 14 days of receipt of your order provided the goods are un-used.

Glass is the most natural, safe and tasteful way to consume liquid, and we wanted to make sure when you chose to drink from one of our products, you’ll taste the made by Fressko difference.