FREE SHIPPING OFFER. USE CODE: FREESHIP
NOTICE: Due to COVID-19 There may be delays with our postal services. We appreciate your patience

Returns and refunds

We are happy to offer a return or refund in the following situations:

  1. Faulty goods: If you have received a flask that is un-usable or faulty, we will offer a full refund including shipping costs.
  2. Unsuitable goods: If you believe your flask is unsuitable for any other reason, we will offer you a store credit for the purchase amount – less shipping. You must claim this store credit within 14 days of receiving your order, and you must return your flask in an un-used condition.  

 

Quality guaranteed

We are proud of our flasks, and know you’ll be impressed by the high quality of our production. This is why we are happy to offer a 12 month manufacturing warranty.

 

CLAIMING UNDER WARRANTY

If you need to organise a return or refund on your flask, you’ll need to fill in our claim form which is found below and a customer service representative will be in touch within 72 hours.

 

WHAT IS COVERED:

  • Material Issues
  • Workmanship Issue
  • Defective Products

 

WHAT IS NOT COVERED:

  •  Normal Wear & Tear
  •  Accidental Damage (eg: a dropped product)
  •  Product Misuse & Improper Care
  •  Cleaning Related issues

 

 

CLAIM FORM

Please note that without proof of purchase made by Fressko are unable to accept claims.





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Pack Pod Tasting Notes Intensity
PACK 1

Bezzera

Calexte

Raw cacao, nutmeg & cardamom

Dark toffee, caramel & pistachio

13/13

5/13

PACK 2

Florentino

Huehuetenango

Roasted walnut, cocoa nibs & blackcurrant

Vanilla, blood orange & cinnamon

12/13

7/13

PACK 3

Tarrazu

Calexte

Red cherry, brown sugar & raw cacao

Dark toffee, caramel & pistachio

10/13

5/13

PACK 4

Mbeya

Munro

Raspberry, stone fruit & syrup

Dark chocolate, hazelnut & dried fruit

9/13

9/13

PACK 5

Fasoli

Bancroft

Plum skin, dark berries & golden caramel

Baker's cocoa, molasses & chocolate

8/13

11/13

COVID-19 Important notice

Due to COVID-19 and shipping restrictions, we are unable to ship to the following countries at this time. Apologies for the inconvenience.

If you are in Saudi Arabia please contact www.shub.coffee for your nearest store.

Affected Countries

Austria Cyprus Djibouti Israel
Italy Jordan Korea Kuwait
Libya Malta Mongolia Netherlands
Ukraine Saudi Arabia Slovenia Spain
And the people’s Republic of China (including mainland China, Hong Kong SAR, Macau SAR and Taiwan)

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