FREE SHIPPING when you spend over $60
NOTICE: Due to COVID-19 There may be delays with our postal services. We appreciate your patience

What is made by Fressko’s Return & Refund Policy?

Returns on Faulty Goods are accepted within 7 days of your original purchase being received and must be advised in writing.

Fressko will cover the shipping fees for the replacement of an item presenting a quality / manufacturing issue once a Warranty Claim has been accepted.

You need to fill in the claim form on the WARRANTY page with a copy of your invoice and reason for return. Once your claim has been approved our customer service department will contact you and advise refund options.

Our Returns and Refunds Policy applies to the following situations:

Unusable or Faulty Goods: If you have received an item that is unusable  / faulty Fressko will offer a full refund including all shipping costs pertained to the order or a credit up to the value of the item originally purchased.

Change of mind is NOT covered under Fressko’s Refund and Return policy.

In some instances Fressko will require the item to be returned for inspection. If this is required the shipping cost will be covered by Fressko.

 

What is made by Fressko’s Shipping & Delivery Policy?

We ship orders in 24 – 48 hours. Then, depending on where you are it is delivered in the next 1 – 5 business days (Australia-wide).

For International Orders, delivery times may vary depending on your country of residence. Usually parcels are delivered between 5-16 days.

If there is a delay with your order that we are aware of, we will try and let you know ASAP. Please let us know if your order has taken longer than 4 days (Australia) and 16 Days (International) and we can track the delivery for you.

As with all freight, including post, delays are a regular part of the service, but from our side we try and be as efficient as possible.

 

Making a Return when Using Afterpay
Returns are available with Afterpay. For more information visit our Afterpay page.

If this returns policy is not clear and customers require further assistance, they can email hello@madebyfressko.com or fill out a form on the Contact Us page.

Pack Pod Tasting Notes Intensity
PACK 1

Bezzera

Calexte

Raw cacao, nutmeg & cardamom

Dark toffee, caramel & pistachio

13/13

5/13

PACK 2

Florentino

Huehuetenango

Roasted walnut, cocoa nibs & blackcurrant

Vanilla, blood orange & cinnamon

12/13

7/13

PACK 3

Tarrazu

Calexte

Red cherry, brown sugar & raw cacao

Dark toffee, caramel & pistachio

10/13

5/13

PACK 4

Mbeya

Munro

Raspberry, stone fruit & syrup

Dark chocolate, hazelnut & dried fruit

9/13

9/13

PACK 5

Fasoli

Bancroft

Plum skin, dark berries & golden caramel

Baker's cocoa, molasses & chocolate

8/13

11/13

COVID-19 Important notice

Due to COVID-19 and shipping restrictions, we are unable to ship to the following countries at this time. Apologies for the inconvenience.

If you are in Saudi Arabia please contact www.shub.coffee for your nearest store.

Affected Countries

Austria Cyprus Djibouti Israel
Italy Jordan Korea Kuwait
Libya Malta Mongolia Netherlands
Ukraine Saudi Arabia Slovenia Spain
And the people’s Republic of China (including mainland China, Hong Kong SAR, Macau SAR and Taiwan)

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